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Clients will not be able to incrementally update to the new version of the OAL. Locate and expand o=org/cn=addrlists/cn=oabs/cn=Default Offline Address List.

This is normal if this is the first time this OAL has been generated. The OAB Version 2 system folder may be in this location.

If a new offline address list with the same name is created in this seven-day period, a new public folder that is named OAB Version 2, OAB Version 3 or OAB Version 4 folder is created under the public folder that is associated with the deleted offline address list.

A new public folder for the new offline address list is created.

Please use the steps below to update your Global Address Book.

In order for some GAL entries to show up properly you may need to turn off Cached Exchange Mode.

This situation however is extremely rare since the default maintenance time on Exchange is at AM and updates and downloads are usually performed during working hours.

This means that in the worst possible scenario, an update to the Address Book won’t become available to the user until 48 hours after the change.Read the Knowledge Base article on Offline Address Book for more information.If your account is less than 24 hours old, the Exchange server will not have generated the Offline Address Book yet.Please visit the document on How to turn on or off Cached Exchange Mode for (Outlook 2010, and Outlook 20).Outlook 2011 does not use Exchange Cached mode and directly connects to the Global Address Book (GAL) via LDAP connection.